Cancellation Policy

We understand that sometimes plans change. Our cancellation policy ensures fairness to both our guests and the local hosts who prepare to welcome you.

1. Applicability

This policy applies to all bookings made through Visit Ketama, including accommodation, guided tours, workshops, and other activities.
Some hosts or providers may have their own cancellation rules; in those cases, both policies will apply.

2. Flexible Cancellation Terms

• Free cancellation – Cancel up to 7 days before your scheduled arrival or activity for a full refund.
• Partial refund – Cancel between 3 and 6 days before and receive a 50% refund.
• No refund – Cancellations made less than 72 hours before the booking start time are non-refundable.

3. No-Shows

If you do not arrive for your booking and have not contacted us in advance, the full booking amount will be charged.

4. Booking Changes

• You may request changes to your booking (dates, number of guests, or activity type) at least 72 hours before the start time.
• All changes are subject to availability and may result in a price adjustment.

5. Cancellations by Visit Ketama or Hosts

In rare cases such as severe weather, safety concerns, or other unforeseen circumstances, we may cancel or reschedule your booking.
If this happens, you will be offered the choice of:

• Rescheduling at no extra cost
• Receiving a full refund

6. How to Cancel

• Send your cancellation request by replying to your booking confirmation email or contacting us at [your contact email].
• The cancellation date and time will be based on Moroccan local time (GMT+1).

7. Special Considerations for Rif Mountain Travel

Due to the remote location and preparation needed for some activities, certain high-demand or custom experiences may have stricter cancellation rules, which will be clearly stated during booking.

Learn more about EU Passenger rights

You can always contact us if any questions – you can also learn more About Us